10th Dec, 2019

Council cuts Droitwich Contact Centre hours by a day to save cash

DROITWICH Contact Centre will be opening four days rather than five from Monday following cuts from Wychavon District Council.

The authority has taken the decision after claiming there had been a 53 per cent drop in the number of visitors in the last three years with people now preferring to access help, support and information and pay bills online.

The council says on average only two to three people an hour are seen at Droitwich Contact Centre, based at the library in Victoria Square, which it deems no longer being good value for the tax-payer.

From Monday, December 2, the centre will open on Tuesdays and Fridays from 9.30am to 3.30pm.

Pershore Contact Centre will remain open five days a week from 9am to 5pm.

Residents will still be able to access help and support by phone or by using any of the online services available at wychavon.gov.uk.

And bills can be paid via direct debit, online or at PayPoints based in local shops and other outlets.

Kath Smith, Wychavon District Council’s customer services manager, said: “Residents increasingly want to do business with us online and at a time that suits them.

“That is why we have put a lot of effort into improving our website so people have the opportunity to report issues, find out information and make payments 24/7.

“While we continue to improve and develop our online services we know there are some people who need that face-to-face support, which is why we are maintaining our centres but at reduced opening hours.

“This ensures we deliver best value for the taxpayer while continuing to meet the ever changing needs of our customers.”

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