Help at hand for Freeview problems as new 4G Mast is put up in Droitwich - The Droitwich Standard

Help at hand for Freeview problems as new 4G Mast is put up in Droitwich

Droitwich Editorial 12th May, 2018   0

TV VIEWERS in Droitwich Spa may experience interference to their Freeview services because of a new 4G mast in the area.

Because the antennae transmits at 800MHz on the same wavelength it can cause problems.

Interference could include the TV screen going blank or showing a ‘no signal’ message.

Ben Roome, CEO of at800, said: “We want to ensure that people know it’s our role to fix Freeview interference caused by 4G at 800 MHz, and that there’s no charge for our service.




“If you rely on Freeview for TV, we can send you a filter to fit yourself, free of charge, which fits into the aerial lead connecting to TVs and set-top boxes to block mobile signals.

“Full instructions are included, and we can provide further advice online and by phone if needed.”


“In most instances, fitting the filter will resolve any interference from 4G at 800 MHz, but if this isn’t the case, we may also be able to arrange a follow-up visit from an at800 engineer at no cost, depending on eligibility.”

Cable and satellite TV, like Sky or Virgin, will not be affected. However, if viewers have cable and satellite TV and also watch Freeview, at800 can provide free filters.

People who live in communal properties should contact at800 and also advise their landlords. at800 can provide free filters to landlords, but property managers are responsible for the cost of fitting these.

 

 

Call 0808 1313 800 (free from landlines and mobiles) or visit www.at800.tv/contact-us for free help and support from a800.

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