A RAIL Ombudsman has been created in a bid to improve passengers’ rights.
The Ombudsman has binding powers, which gives passengers and a stronger voice and ensures they can get a fair deal when disputes with train operators cannot otherwise be resolved.
As well as handling complaints the Ombudsman will provide training for the industry.
The Ombudsman will focus on key issues for passengers such as the availability of information, train service issues and customer service. It will also address dispute related to the provisions of assistance and facilities for people with disabilities.
The introduction has been wecomed by Mid Worcestershire MP Nigel Huddleston.
He said: “This is a significant step forward for passengers’ rights that I am sure will be welcomed by rail users across Worcestershire.
“Far too many of my constituents have felt let down by the train services that they rely on and have sought my assistance after finding it difficult to complain directly to train operators.
“This new ombudsman service will go a long way in improving passengers’ experience and I hope to raise awareness with as many constituents as possible so they know that they now have Rail Ombudsman to go to.”
Visit www.railombudsman.org for more information.