24th Oct, 2017

Staff at Ombersley Medical Centre celebrating as practice is given 'Outstanding' rating

Lorna Morris 21st Apr, 2017

STAFF at Ombersley Medical Centre are celebrating after receiving an ‘outstanding’ rating by the Care Quality Commission (CQC).

Following an inspection the centre, on Main Road in Ombersley, was praised for its caring and responsive service with staff being described as ‘motivated’, ‘open’ and ‘treating patients with dignity and respect’.

During the inspection, on September 30 last year, it was found patients were kept safe, information was readily available and staff were regularly trained to keep their skills up-to-date.

The practice had also introduced clear signage in the reception area and picture cards to help patients communicate in a bid to become more dementia friendly.

Practice manager Debbie Weston said: “We really are chuffed to bits with the report.

“It really is a whole team effort to complete all requirements of providing primary care and we are lucky we have such a fantastic group of staff and GPs.”

Results from the National GP Patient Survey published in July 2016 showed that patients’ satisfaction with services provided by the practice was significantly higher than local and national levels.

“We have had really good reviews from patients and we are one of the few medical centres left where you can actually phone up and get an appointment in advance,” she added.

When it comes to surgeries, the ‘outstanding’ rating puts the Ombersley Medical Centre in the top four per cent in the country.

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